The extra-wide hallways can
accommodate two wheelchairs
passing side by side. Flat-screen
televisions and eye-catching
artwork in the spacious lobby
bathed in natural light offer
patients a welcome environment
in which to rest.
But look past the fresh paint
and the smooth faux-wood
floors and there’s much more
to appreciate at WellMed at
Northwest 410, the newly
relocated clinic that has been
designed to be the prototype for
the future of senior healthcare.
“We made Northwest 410
to be geriatric focused,” said
Dr. Carlos Hernandez, chief of
medical affairs for WellMed
Medical Management, who
sees patients at the Northwest
410 clinic. “We’re very proud of
this facility because it’s patient
friendly and senior friendly.”
Being senior friendly has been
the mark of WellMed’s success.
WellMed operates more than 30
clinics in Greater San Antonio,
Austin and along the Treasure
Coast of Florida. The diversified
healthcare company is one of
the largest senior healthcare
provider in South Texas,
claiming more than 50 percent
of the Medicare Advantage
(HMO) market as its patients.
Overall, WellMed serves
more than 80,000 patients –
with more than 42,000 of them
seniors – through its clinics and
more than 100 partner physician
offices in Texas and Florida.
In February, WellMed at
Northwest 410 moved a few
blocks to its new home at 4438
Centerview, a free-standing
building with a large parking
lot and state-of-the-art medical
features on the Northwest Side.
The clinic is open 8 a.m. to 5
p.m. Monday through Friday.
It closes at noon on the 2nd
Thursday of the month for staff
training.
What makes Northwest 410
friendly to seniors? The clinic
was designed with maximum
input from Hernandez and
Dr. Cindy Johnston, WellMed
medical director, who is board
certified in family practice.
“When we sat down to look
at the design of the clinic, we
wanted to update it to meet the
needs of the seniors who are
the bulk of our patient roster,”
said Johnston, a member of the
clinical faculty at the University
of Texas Health Science Center
at San Antonio. “One easy-tosee
example is the extra-wide
hallways. There are designed
so wheelchairs can be pushed
side by side. No one has to
pause or move out of the way if
wheelchairs are passing by each
other.”
The clinic also features special
tables in some examination
rooms that lower all the way to
the ground. “There’s no hopping
up on the table for patients with
certain physical limitations,”
Hernandez said.
Another difference is the
lack of medical equipment
hanging from the walls in the
examination rooms. This makes
for a more comfortable, less
intimidating atmosphere for
patients. Portable equipment
such as battery-powered blood
pressure units are wheeled into
the exam rooms as needed.
No-glare lighting overhead
makes it easier for patients
with failing eyesight to see their
surroundings
Northwest 410 also boasts its
own X-ray lab and an in-clinic
pharmacy so patients can avoid
making a special trip for these
services. A WellMed podiatrist
and dermatologist routinely
make rounds at this and other
WellMed clinics – offering more
convenient access to specialist
services that can take months to
schedule in other cases.
One of the most extraordinary
differences is one that patients
may never notice: The entire
clinic is paperless, lacking a
medical records room or storage
facility. All patient medical
records are securely stored
electronically, giving physicians
online access to patient data
from their home computer or
mobile devices, if necessary.
“Northwest 410 has been
designed to be the clinic that
can provide patients with the
most comfortable and effective
healthcare environment,”
Hernandez said. “It truly fits in
with our vision to change the
face of healthcare delivery for
seniors.”
To learn more about WellMed
and its award-winning
healthcare services, call (210)
615-WELL (9355).