Despite its progress in so many areas, major health care providers and other entities in the United States are continuously seeking ways to improve benefits packages and enhance the well-being of its members, employees, and citizens.

Recently, many organizations have elected to provide beneficial health programs– including gym memberships and nutrition programs – in an effort to improve the general well-being of its people. Not surprisingly, many are turning to San Antonio-based CareNet to aid their campaign for better health education and greater quality of life.

CareNet has rapidly become a valued ally to insurance companies, military operations, and municipalities across the United States by offering organizations exceptional 24/7 service in health care management while providing personalized support solutions, exceptional service, and a reputation for innovative problem-solving.

While earning the business of customers across the nation, CareNet has established itself as something even more important: A partner. CareNet has earned a reputation as a leader in managed health care, and more importantly, in people. It is a culture that is directed by CareNet President John Erwin, and Executive Vice President Vikie Spulak.

Erwin and Spulak came to CareNet with a vision to create a culture that made employees and clients feel a part of something special. “Our sales approach is consultative as we can be a support arm to clients in many different ways,” says Spulak. “Once the buyer learns more about CareNet’s potential as a health call center partner, they become more excited about the long-term possibilities.” Spulak also notes that the company takes a vested interest in the people who call in with a medical issue, and its concern is reflected in what it likes to call “Customer Delight,” a method of gauging the success of each phone call that comes through its lines. “We regularly survey callers and our clients to ensure we have a pulse on our performance,” Spulak says

This unprecedented level of customer service in the managed health care field allows people to navigate the complexities of today’s health care system, so they can get back to everyday life. “There are numerous wonderful resources available as well as thousands of talented people ready to serve,” Spulak says. It is just a matter of going the extra mile to do something extraordinary for someone in need.” This philosophy reduces stress, cost, and empowers the outcome for members and businesses.

As Erwin and Spulak continue to expand on their dynamic model of doing business in the world of managed health care, different obstacles are certain to arise; however, they are prepared for the challenge with forward-thinking practices and a team that is dedicated to rising above the levy. It is an attitude that Spulak says is about helping people when they need it the most.

In today’s hectic world, CareNet is your trusted partner in the mission for better information and enhanced health.